- If your ordered item/s proves to be unsuitable for any reason, you can take advantage of our returns policy. No worries!All purchases from www.uniquefirepits.com.au are backed by our 30 Day Money Back Guarantee
- Please note that any delivery costs or shipping fees in returning the items back to Unique Fire Pits will be payable
- Any returned items must be packaged in the same manner it was received for shipping purposes
- All refunds will be processed once the returned item has been received by Unique Fire Pits
- Simply return the unopened product in the original packaging within the 30 Day Money Back Guarantee period
- The 30 day guarantee period will commence from the date you receive the product
- If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch
- Understandably, delivery charges cannot be refunded
- We will do everything possible to make you a happy customer ...
- Unique Fire Pits is committed to honouring its obligations under law and providing you with an appropriate remedy
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law
- You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage
- Please inspect the packaging of your item(s) when they arrive, if you notice any damage, please contact us within 5 days of receiving the item.
- If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. We will send you out a new fire pit to replace the damaged one within a few days of letting us know